Rubbish Clearance Hammersmith
Read the UK service terms and conditions for Rubbish Clearance Hammersmith, including booking, payments, cancellations, liability, waste regulations, and governing law.
Get a quoteRubbish Clearance Hammersmith Terms and Conditions
These Terms and Conditions set out the basis on which Rubbish Clearance Hammersmith provides waste removal and rubbish collection services. By booking a collection or otherwise using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.
1. Definitions
In these Terms and Conditions, the following expressions shall have the meanings set out below:
1.1 Service means any waste collection, rubbish removal, bulky item collection, clearance, loading, transportation, or related service that we provide.
1.2 Customer or you means the person, business, or organisation that books or uses our services.
1.3 We, us, or our means Rubbish Clearance Hammersmith, the service provider.
1.4 Premises means the address or location where the waste is to be collected.
1.5 Waste means the items, materials, or rubbish you ask us to remove, excluding any prohibited items described in these Terms and Conditions or under applicable law.
2. Scope of Services
2.1 We provide waste collection and rubbish clearance services to domestic and commercial customers, including the removal of household waste, garden waste, general rubbish, and certain types of commercial waste, subject to applicable regulations.
2.2 Our services generally include arriving at the Premises, loading agreed Waste into our vehicle, transporting it to an authorised facility, and disposing of or recycling it in accordance with relevant waste management regulations.
2.3 We reserve the right to refuse removal of any items that are prohibited, unsafe to handle, or not as described at the time of booking, including but not limited to hazardous, clinical, chemical, or liquid waste, asbestos, pressurised containers, or any material that we reasonably believe may pose a risk to health, safety, or the environment.
3. Booking Process
3.1 Bookings may be made by telephone, email, or any other method we may make available from time to time. When you make a booking, you confirm that you are at least 18 years of age and authorised to enter into this agreement.
3.2 At the time of booking, you will be asked to provide details of the Premises, access arrangements, the type and approximate volume or weight of Waste, and any special requirements. You agree to provide accurate and complete information so that we can plan the service and provide an estimate.
3.3 Any quotation provided before our arrival is based on the information you supply and is not final or binding until we have inspected the Waste at the Premises. We may adjust the price if the Waste is different in nature, volume, or location from that originally described.
3.4 Your booking is accepted and a contract is formed when we confirm the booking and you accept any applicable charges. We reserve the right to decline a booking at our discretion.
4. Access and Customer Responsibilities
4.1 You must ensure that we have safe and reasonable access to the Premises and to the Waste at the agreed date and time. This includes providing accurate address details, instructions for entry, parking arrangements, and any necessary permissions or permits.
4.2 If parking restrictions apply, you are responsible for securing any required permits or authorisations in advance, unless we have expressly agreed in writing to arrange such permits. Any fines or penalties incurred as a result of incorrect information provided by you may be charged to you.
4.3 You must ensure that the Waste is accessible, not concealed, and that it is safe for our team to handle. We may refuse to collect Waste that is contaminated, mixed with hazardous items, or otherwise unsuitable for collection under relevant regulations or safe working practices.
4.4 You agree to be present at the Premises at the agreed collection time, or to arrange for an authorised representative to be present. If no one is available to grant access or confirm the Waste, we may treat this as a failed collection and apply a charge in accordance with these Terms and Conditions.
5. Pricing, Quotations and Additional Charges
5.1 Prices are usually based on the estimated volume, weight, and type of Waste, as well as access and loading conditions. Any price guide or estimate given before our arrival is approximate and subject to confirmation after inspection of the Waste.
5.2 Once on site, we will assess the Waste and confirm the final price before commencing the Service. If you agree to the price, we will proceed. If you do not agree, we will leave the Premises without carrying out the Service and no further charges will apply, except where we are entitled to charge a call-out fee as notified at the time of booking.
5.3 Additional charges may apply for:
a) Excess volume or weight beyond the original estimate.
b) Difficult access, such as multiple flights of stairs, long carrying distances, or restricted entry.
d) Waiting time if we are delayed in starting the Service due to circumstances within your control.
5.4 All prices are stated in pounds sterling and may be subject to value added tax or other applicable taxes, which will be clearly indicated where required.
6. Payments
6.1 Payment is due on completion of the Service unless we have agreed alternative terms in writing. We may require partial or full payment in advance at our discretion.
6.2 We accept payment by cash, bank transfer, card, or any other method we may specify from time to time. You agree to ensure that any payment method used is valid and that sufficient funds are available.
6.3 If payment is not received when due, we reserve the right to charge interest on the overdue amount at the statutory rate and to recover any reasonable costs incurred in pursuing payment, including legal or collection fees.
6.4 For business customers, we may offer account terms subject to approval. In such cases, invoices must be paid in full by the due date stated on the invoice. We may suspend services if invoices remain unpaid.
7. Cancellations and Amendments
7.1 You may cancel or amend your booking by contacting us directly. We ask that you give as much notice as possible so that we can adjust our schedule.
7.2 If you cancel more than 24 hours before the scheduled collection time, no cancellation fee will usually apply. If you cancel within 24 hours of the scheduled time, we may charge a reasonable cancellation fee to cover our costs and lost opportunity.
7.3 If we arrive at the Premises at the agreed time and are unable to access the site, unable to locate you or your representative, or unable to carry out the Service for reasons within your control, we may treat this as a same-day cancellation and charge a failed collection fee.
7.4 We may cancel or reschedule a booking if affected by circumstances beyond our reasonable control, including but not limited to severe weather, vehicle breakdown, accidents, road closures, or staff illness. In such cases, we will rearrange the Service as soon as reasonably practicable and will not be liable for any resulting loss or inconvenience.
8. Waste Regulations and Duty of Care
8.1 We operate in accordance with applicable waste management legislation and regulations in the United Kingdom. We will only dispose of Waste at authorised facilities and will take reasonable steps to prioritise reuse and recycling where possible.
8.2 You confirm that you are the owner of the Waste or otherwise have the authority to arrange for its removal and disposal. You agree that you have taken reasonable measures to ensure that the Waste is correctly described and is suitable for collection and lawful disposal.
8.3 Once the Waste has been collected and loaded into our vehicle with your consent, you transfer full ownership and responsibility for that Waste to us, subject to compliance with relevant laws.
8.4 We will, where required, provide confirmation or receipts relating to the collection and transfer of Waste. It is your responsibility to retain any such documentation for your records to demonstrate compliance with your duty of care.
8.5 You must not provide us with hazardous or prohibited Waste unless we have expressly agreed in writing to handle such materials and we hold the appropriate authorisations. If hazardous Waste is discovered within a load, we may return it to you or charge additional fees for its safe handling and disposal in accordance with the law.
9. Customer Warranties
9.1 You warrant and represent that:
a) All information you provide when booking or during the Service is accurate and complete.
b) You are legally entitled to arrange for the Waste to be collected and disposed of.
c) The Waste is not hazardous or otherwise prohibited, unless agreed in advance.
d) Access to the Premises is safe and lawful, and you have obtained any necessary consents from property owners, landlords, or managing agents.
9.2 You agree to indemnify us against any loss, damage, or liability arising from breach of these warranties, including where we incur costs or penalties due to misdescribed Waste, unlawful items, or lack of authority on your part.
10. Liability and Limitations
10.1 We will exercise reasonable care and skill when providing the Service. However, we shall not be liable for any loss or damage arising from circumstances beyond our reasonable control.
10.2 You are responsible for identifying and safeguarding items that are not intended for removal. Our team will take instructions from you or your representative at the Premises, but we cannot be held liable if items are removed in error where they were not clearly separated or identified.
10.3 We shall not be liable for any indirect, consequential, or economic losses, including loss of profit, loss of business, or loss of opportunity, arising out of or in connection with the Service, whether in contract, tort, or otherwise.
10.4 Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be excluded or limited under applicable law.
10.5 Subject to the preceding paragraph, our total aggregate liability in respect of any claim arising out of or in connection with the Service shall be limited to the total price paid or payable for the specific Service giving rise to the claim.
11. Insurance
11.1 We maintain insurance cover that is appropriate for the nature of our operations, including public liability insurance. Details of our insurance can be provided on request.
11.2 Our insurance does not replace your own household, contents, or business insurance. You are responsible for ensuring you have adequate cover for your property and belongings.
12. Complaints
12.1 If you are dissatisfied with any aspect of our Service, you should contact us as soon as possible with details of your concern. We will investigate promptly and aim to resolve the matter in a fair and reasonable way.
12.2 Any issues relating to damage or loss must be reported within a reasonable time after completion of the Service, and in any event no later than 7 days from the date of collection, to allow us to investigate properly.
13. Data Protection and Privacy
13.1 We will collect and process personal information only as necessary to manage your booking, provide the Service, handle payments, and communicate with you.
13.2 We take reasonable steps to keep your personal data secure and will not sell or disclose it to third parties except where required to provide the Service, comply with legal obligations, or with your consent.
14. Amendments to These Terms
14.1 We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to that particular Service.
14.2 Any material changes will be made available through our usual communication channels. Continued use of our services after changes are published will constitute acceptance of the revised terms for future bookings.
15. Severability
15.1 If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable by a court or competent authority, such provision shall, to the extent required, be deemed deleted, and the remaining provisions shall continue in full force and effect.
16. Governing Law and Jurisdiction
16.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Service, shall be governed by and construed in accordance with the laws of England and Wales.
16.2 You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the provision of our waste collection and rubbish clearance services.
By booking a collection or using any service provided by Rubbish Clearance Hammersmith, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.
