Rubbish Clearance Hammersmith Privacy Policy

This Privacy Policy explains how Rubbish Clearance Hammersmith collects, uses, stores and protects personal data relating to our customers and prospective customers in the Hammersmith area. It is intended to comply with the UK General Data Protection Regulation and the Data Protection Act 2018. This Privacy Policy applies to all rubbish clearance, waste removal and related services that we provide in the Hammersmith area, whether you contact us by phone, email, online form or any other method.

Who We Are And How To Contact Us

Rubbish Clearance Hammersmith is a rubbish removal service operating in the Hammersmith area. For the purposes of data protection law, we act as the data controller for the personal data described in this Privacy Policy. This means we decide how and why your personal data is used.

If you have any questions about this Privacy Policy or how we handle your personal data, or if you wish to exercise any of your data protection rights, you can contact us using the details provided on our usual customer communication channels.

Personal Data We Collect

We collect and process different types of personal data depending on how you interact with us. The categories of personal data we may collect include:

Identification and contact details: name, address, postcode, email address, telephone number and any other contact details you choose to give us.

Service and booking information: details about the property or site where the rubbish clearance is required, access information, preferred dates and times, description of items to be collected, and any photographs or notes you provide in relation to the clearance.

Payment and transaction data: details of the services you have purchased from us, invoices, payment confirmations and amounts paid. We do not store full payment card details; these are handled by our chosen payment processors.

Communication data: information contained in emails, text messages, phone calls, online enquiry forms or any other communications between you and us, including feedback and complaints.

Technical and usage information: when you visit our website, we may collect limited technical data such as your IP address, browser type, approximate location, and information about how you use our site, for example which pages you view and how long you spend on them.

Marketing preferences: your choices about receiving marketing communications and information about our services.

How We Collect Your Data

We collect personal data in the following ways:

Directly from you when you contact us by phone, email, online form or social media to request a quote, make a booking or ask for information.

When you enter into a contract with us for rubbish clearance or related services.

When you browse or use our website, where technical and usage information may be collected automatically using cookies or similar technologies.

From third parties who provide services to us, such as payment processors, advertising platforms, review websites or business partners, where this is in line with data protection law.

Lawful Basis For Processing Your Data

We rely on the following lawful bases under data protection law to process your personal data:

Performance of a contract: we process your data when it is necessary to provide our services to you, to give you a quote, to manage your bookings, to collect payment and to communicate with you about your service.

Legal obligation: we may process your data to comply with legal and regulatory obligations, such as accounting, tax and waste disposal regulations, and to respond to lawful requests from public authorities.

Legitimate interests: we may process your data where it is necessary for our legitimate business interests and they are not overridden by your rights. This can include managing our relationship with you, improving our services, preventing fraud or misuse, and handling customer queries and complaints.

Consent: in some cases we will rely on your consent, for example when we send you certain types of electronic marketing communications that are not based on an existing customer relationship. Where we rely on consent, you can withdraw it at any time.

How We Use Your Personal Data

We use the personal data we collect for the following purposes:

To provide rubbish clearance and related services, including arranging collections, managing bookings and performing the work at your property or site.

To respond to your enquiries, provide quotes, and communicate with you about your booking, including changes, reminders and service updates.

To process payments, issue invoices and receipts, and manage any refunds or disputes.

To manage our relationship with you, including asking for feedback on our services and responding to any comments, complaints or requests.

To keep our records accurate and up to date, and to comply with legal, regulatory and accounting requirements.

To protect our business, our staff and our customers, including preventing fraud, misuse or unlawful activities.

To send you marketing communications about our services where we are permitted to do so, and to understand the effectiveness of our marketing.

To improve our website, services and customer experience using technical and usage data gathered from visits to our online pages.

Data Sharing And Processors

We may share your personal data with trusted third parties who provide services on our behalf. These third parties act as data processors and are only permitted to process your data in accordance with our instructions and applicable data protection law. They must keep your data secure and may not use it for their own purposes.

Categories of data processors may include:

Payment processing providers who handle card payments and other financial transactions.

IT and hosting providers who support our website, email and data storage systems.

Customer relationship, booking or invoicing platforms that help us manage enquiries, quotes and appointments.

Professional advisers such as accountants or consultants who assist us in meeting our legal and regulatory obligations.

Marketing and advertising service providers who help us deliver and measure marketing communications, where this is lawful.

We may also share personal data with public authorities, regulators, law enforcement agencies or insurers where this is required by law or necessary to protect our rights, our staff, our customers or the public.

We do not sell your personal data.

International Transfers

Where our use of service providers results in your data being transferred outside the United Kingdom, we will ensure that appropriate safeguards are in place to protect your data, such as using countries that have been recognised as providing an adequate level of protection, or entering into approved standard contractual clauses with the relevant service providers.

Data Retention

We keep your personal data only for as long as necessary to fulfil the purposes for which it was collected, including to meet any legal, accounting or reporting requirements.

In general, we will retain customer records, booking details and associated contact information for a period that allows us to manage any ongoing relationship, handle queries or complaints and meet our legal obligations. Financial and transaction records are typically kept for at least the minimum period required by tax and accounting laws.

Where personal data is no longer required, we will delete it or anonymise it in a secure manner.

Your Data Protection Rights

Under data protection law, you have a number of rights in relation to your personal data. These rights apply to all Rubbish Clearance Hammersmith customers in the Hammersmith area, subject to certain legal limitations and exemptions.

Right of access: you can request a copy of the personal data we hold about you, together with information about how we use it.

Right to rectification: you can ask us to correct or complete any inaccurate or incomplete personal data we hold about you.

Right to erasure: in certain circumstances, you can request that we delete your personal data, for example where it is no longer needed for the purpose for which it was collected.

Right to restriction: you can ask us to restrict the processing of your personal data in certain situations, for example while we are verifying its accuracy or dealing with an objection.

Right to object: you can object to our processing of your personal data where we rely on legitimate interests as our lawful basis, including for direct marketing. We will stop processing unless we have compelling legitimate grounds to continue.

Right to data portability: you can request that we provide certain personal data to you or to another organisation in a structured, commonly used and machine-readable format, where the processing is based on consent or contract and carried out by automated means.

Right to withdraw consent: where we rely on your consent to process your data, you can withdraw that consent at any time. This will not affect the lawfulness of any processing carried out before you withdrew your consent.

If you wish to exercise any of these rights, please contact us using our usual customer contact details. We may need to verify your identity before responding to your request.

Marketing Communications

We may send you information about our services that we believe may be of interest to you. Where required by law, we will only send you such communications with your consent or where you are an existing customer and the law allows us to do so.

You can ask us to stop sending you marketing communications at any time. You can do this by following any unsubscribe instructions in our messages or by contacting us directly. Even if you opt out of marketing, we may still send you service messages that are necessary for the performance of our contract with you.

Security Of Your Personal Data

We take the security of your personal data seriously. We use appropriate technical and organisational measures to protect your data against unauthorised access, accidental loss, destruction or damage. These measures include access controls, secure storage and staff awareness of data protection responsibilities.

While we use reasonable efforts to protect your data, no method of transmission or storage is completely secure. We cannot guarantee absolute security, but we work to minimise risks and respond promptly to any suspected issues.

Changes To This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, our services or applicable law. Any updated version will apply to all existing and new customers in the Hammersmith area from the date it is made available. We encourage you to review this Privacy Policy periodically so that you remain informed about how we handle your personal data.